SUPERVISION

Bill Barnett: Instructor

  This lesson is equivalent to four hours of classroom instruction. Tools needed for completing this lesson are pen and note pad. You are encouraged to take ample notes as there will be an exam at the end of the lesson. Once you enter the exam section, you will be unable to return to the instruction portion of the lesson. A certificate of completion will be awarded upon completion of this lesson.

 
PROGRAM CONTENTS

I.             Introduction

II.            Supervisor qualifications

III.           Duties of a Supervisor

IV.           Supervising personnel

V.            Supervising the Marginal Employee

VI.           Disciplining Personnel

VII.               Evaluating Personnel

VIII.         Handling complaints and grievances

IX.           Training personnel

X.            Summary